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HIRE A QUALIFIED

Healthcare Virtual Assistant

Grow your healthcare operations team faster and deliver better patient care every day with CallDeals’ trusted virtual assistants.

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Support More Patients Efficiently With a Healthcare Virtual Assistant

At CallDeals, our healthcare virtual assistants deliver exceptional value to organizations across the healthcare sector—at a fraction of the cost of traditional in-house staffing. We proudly serve a wide range of practices, from respected dental clinics to forward-thinking alternative health providers.

Our highly trained VAs integrate seamlessly into your operations, helping to boost overall productivity, streamline workflows, and enhance team efficiency. With tailored support solutions, we empower healthcare organizations to thrive in a competitive, fast-paced environment—without the overhead.

Let CallDeals provide the reliable, cost-effective staffing your practice needs to focus on what matters most: exceptional patient care.

Our Healthcare Virtual
Assistant Services

Virtual Medical Receptionist

  • Professionally manage and direct incoming patient calls to the appropriate departments or team members

  • Conduct timely follow-ups with patients for appointment confirmations and reminders

  • Provide warm, brand-aligned interactions with patients and clients to ensure a compassionate and consistent experience

Telehealth Solutions

  • CallDeals is recognized as one of the nation’s leading providers of telehealth services

  • Delivers 24/7 virtual care powered by advanced technology and skilled healthcare professionals

  • Ensures patients receive the right level of care precisely when they need it

  • Reduces unnecessary visits to emergency rooms, urgent care centers, and primary care offices

  • Enhances healthcare accessibility, convenience, and efficiency for patients nationwide

Patient Support

  • Deliver compassionate and brand-aligned customer support for non-medical patient concerns

  • Manage appointment scheduling and rescheduling to maximize resource utilization and minimize no-show rates

  • Perform key administrative functions, including patient registration, insurance verification, and medical record maintenance

  • Collect patient feedback and insights to support continuous improvement in care delivery and service quality

  • Accurately update and maintain records in leading EHR systems such as Athena, ResMed, Brightree, and more

Medical Billing Assistant

  • Record and reconcile payments from insurance providers, patients, and third-party payers

  • Prepare, enter, and track medical claims within EHR and billing software systems

  • Generate and distribute patient statements for outstanding balances in a timely manner

  • Respond to billing inquiries, clearly explain charges, and assist patients with payment plans or financial arrangements

  • Leverage healthcare billing tools and EHR platforms to streamline and optimize billing operations

Marketing Support

  • Create compelling content that highlights the healthcare organization’s expertise, patient testimonials, and success stories

  • Manage social media platforms by posting regular updates, responding to comments and messages, and fostering community engagement

  • Monitor and respond to online reviews and feedback to maintain and strengthen the organization’s online reputation

Learn More

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with CallDeals today.

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Frequently Asked Question

What is a healthcare virtual assistant?

A healthcare virtual assistant is a remote professional who supports medical teams by handling essential administrative, billing, and patient-facing tasks—helping healthcare providers stay focused on delivering quality care.

Virtual assistants in healthcare can take on a variety of specialized roles, including:

  • Medical Transcriptionists – Accurately transcribe voice-recorded notes and reports into written medical documentation

  • Medical Billing & Coding Specialists – Manage insurance claims, coding, and payment processing to ensure timely and accurate reimbursements

  • Administrative Assistants – Schedule appointments, manage calendars, organize patient records, and support day-to-day operations

  • Customer Support Representatives – Respond to patient inquiries, provide appointment reminders, and offer support through phone, email, or chat

By working behind the scenes, healthcare virtual assistants help reduce administrative burdens, improve patient communication, and streamline operations—all while saving time and resources for medical practices.

What services do you provide?

  • Appointment scheduling, reminders, and follow-ups

  • Medical billing, coding, and claims processing

  • Insurance verification and administrative paperwork

  • Patient support via phone, email, or chat

  • Medical transcription and EHR data management

Why choose a virtual assistant instead of hiring someone in the office?

Hiring a healthcare virtual assistant is a smart way to save costs, enhance flexibility, and tap into specialized expertise—ideal for streamlining operations and empowering your medical team to deliver better patient care. Traditional staff remain advantageous for in-person tasks, but VAs offer a scalable, efficient, and strategic support option.

Are virtual assistants required to be HIPAA compliant?
Yes, virtual assistants who handle protected health information (PHI) are required to be HIPAA compliant to ensure the privacy and security of patients’ sensitive medical information. This includes implementing appropriate safeguards, encryption, access controls, and adhering to HIPAA regulations to prevent unauthorized access or disclosure of PHI.

Ready to scale?

Find a virtual professional that meets your unique business needs and save up to 70% on hiring
costs today.

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