HIRE A QUALIFIED
Customer Service Virtual Assistant
Increase customer retention & reduce turnaround time on customer service & support tasks with customer service VA from CallDeals.
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Trusted by thousands of companies around the world
Grow Your Business With
24/7 Customer Service & Support
In business, the more successful you become, the more current & prospective customers you have to support. If you’re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience—which can lead to bad reviews & increased churn.
A customer service virtual assistant is a remote employee that handles client communication, trouble ticket management, live chat and email communication and administrative support. From a single VA to department level staffing, our virtual assistants can work within B2B or B2C businesses to provide customer service & support – allowing you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.
At CallDeals, we specialize in working with organizations in all stages of the business lifecycle, and we’ve seen firsthand how being short handed in customer service & support can hold you back. That’s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.
What A Customer Service Virtual Assistant Can Do For You?
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Customer Support & Communication
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Real People. Real Conversations. Always Available.
Deliver fast, friendly support via phone, live chat, SMS, or email — covering account issues, billing questions, service outages, and product details.
Act as your frontline communication team, ensuring accurate responses and seamless escalations to the right departments.
Build strong relationships with customers by delivering clear, respectful, and empathetic communication — especially during stressful or service-critical situations.
Offer multilingual support to better serve diverse customer bases.
Work directly inside your CRM, ticketing, or phone system — with full brand alignment.
Organized, Tracked, and Resolved — Without the Backlog
- Monitor and respond to incoming tickets across help desks and email channels — ensuring fast, accurate replies with no missed messages.
- Categorize, assign, and follow up on all customer issues using your existing tools (like Zendesk, Freshdesk, HubSpot, etc.).
- Escalate technical or billing-related requests to the proper internal teams, while keeping the customer informed at every step.
- Maintain clear records, notes, and status updates to ensure full visibility and fast resolution.
- Ensure SLA adherence and ticket lifecycle tracking — keeping your team accountable and your customers happy.
Behind-the-Scenes Support That Keeps Operations Running Smoothly.
Handle customer data entry, documentation, and records management — with high accuracy and confidentiality.
Create and manage reports, appointment logs, service usage logs, or shift schedules as needed.
Assist your internal team with administrative overflow like preparing internal memos, compiling client data, and organizing digital files.
Maintain internal and external communication records, ensuring easy reference for your staff and management.
Free up your in-house team to focus on higher-value tasks — we handle the repetitive admin work.
Keep Your Customers and Teams on Time
Manage appointment bookings, service visit scheduling, and customer call-backs.
Reschedule or cancel appointments as needed while updating both staff and customers in real time.
Sync with your team’s calendar systems (Google Calendar, Outlook, internal CRMs) to avoid overlaps or gaps.
Send appointment reminders, confirmation messages, and follow-ups via email, SMS, or call.
Provide ongoing support to field teams, dispatchers, or supervisors with real-time updates on job status.
Turn Every Review Into Insight — and Every Complaint Into a Win.
Collect customer feedback via surveys, review requests, and follow-up emails.
Monitor public review platforms (Google Reviews, Trustpilot, social media) and flag any negative feedback for immediate response.
Respond professionally to complaints, thank satisfied customers, and route feedback internally for quality improvement.
Maintain a feedback log that helps your business identify service gaps and improve CSAT over time.
Help turn feedback into testimonials by requesting happy customers to share their experience.
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Get started
Hire a Customer Service Virtual Assistant
With CallDeals Today.
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Meet Your Customer Service
Trained Assistant
Book a personalized strategy session
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Onboard & Integrate Seamlessly
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Experience results in just 1 week
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Frequently Asked Question
Because we offer real, professional human support — not bots, scripts, or generic agents.
Our VAs are trained specifically for customer service, work inside your tools, follow your brand tone, and deliver consistent support across phone, email, chat, and more.
You get:
Experienced, industry-ready assistants
Multilingual & 24/7 coverage
Flexible, scalable plans with no long-term commitment
Full performance tracking & account management
We’re not just support staff — we’re an extension of your brand, focused on delivering real results and keeping your customers happy.
We support a wide range of industries including eCommerce, retail, SaaS, health & wellness, home services, real estate, and more. Each VA is trained according to the specific expectations and workflows of your industry.
Yes. Our Customer Service VAs are trained to work across phone, email, live chat, SMS, and even social media — ensuring your customers receive consistent, timely service wherever they reach out.
A Customer Service VA handles day-to-day support tasks such as answering customer inquiries, resolving complaints, processing returns, managing support tickets, live chat, follow-ups, and more — all through channels like phone, email, SMS, and social media. They act as an extension of your internal team, delivering professional, empathetic support that builds trust and loyalty.
Every VA goes through rigorous training and is overseen by a dedicated team leader or account manager. We run weekly quality checks, gather client feedback, and review communication logs to ensure tone, accuracy, and consistency.
Ready to scale?
Find a virtual professional that meets your unique business needs and save up to 70% on hiring
costs today.